askInput privacy policy

This policy was last updated on April 13th 2023.

Owner and Data Controller

Only Way Online Ltd, 22 Wenlock Rd, London N1 7GU
Owner contact email: hello@askinput.com

Introduction

askInput is a voice messaging tool, where users can write questions and a client answers the questions using their voice and text. askInput give you written and audio answers to questions being asked.

The purpose of the tool is to:

• Give speed and clarity - clients share information freely - especially non-english speakers
• Capture tone - Capture context, clarity and personality from the client’s answers
• Manage expectations - clients express themselves better, guaranteeing expectations
• Save time – no need to decipher briefs, (re) schedule calls or sift through email chains

This Privacy Policy describes how Only Way Online Ltd t/a askInput (the “Company”, “we” or “us”) collects, uses, stores, shares, discards and protects your personal information in connection with your use of the platform accessible through the www.askInput.comdomain name (the “Site”) and the services offered by us from time to time (indistinctly referred to as the “Services”).

In addition, this Privacy Policy describes how we process information about other people that are directly or indirectly providing us services, or from people that, despite not using the Services, have contacted us or that we need to contact because of a conflict or issue with the Services or our Company.

Respondents

If you are a respondent to an askInput form i.e. questionnaire created on our platform, we are not responsible for the processing of your data. We are merely providing services to the company or person who sent you the form. We advise you to read carefully the terms and conditions and privacy policy of the company or person who sent you the form, as those are the ones governing the processing of your personal data. Depending on the configuration of the form, your data may be shared or made public.If you have any doubts or would like more information, please contact the entity or person sending you the form.

Personal data we collect

If you use our Services or Site because you have created a User Account with us, this Privacy Policy sets forth how we are processing your personal data.

We collect and receive the following types of information:

• Contact information: When you sign up to an account on askInput we require that you provide us with personal information such as name, email, password, and authentication credentials. If you sign up for a paid subscription, we (or our payment processors) may need your billing details such as credit card information, banking information, and billing address.
• Voice and other customer data: In using our Services, our customers submit or upload voice recordings, seek user support, or provide other Customer Data (defined in our Terms of Service) to us. Our use of and processing of Customer Data is governed by our Terms of Service
• Other Information You Provide: We receive other information from you when you choose to interact with us in other ways, such as if you sign up for marketing newsletters, participate in a research study, or otherwise communicate with us.
• Usage Data: We automatically collect usage data about how you interact with our Services when you use them. For example, this could be actions you take on our platform, such as number of askInputs you’ve recorded, listened to or downloaded, your sharing activity, or what third-party integrations you enabled.
• Log Data: Our servers automatically log certain types of data when you visit or use our Services, for example, when you navigate through our website. This data is stored in our log files and includes, Internet Protocol (IP) address, type of device, operating system or browser, unique device identifiers, browser settings, date and time you visited or used our Services, the referring website, URL parameters, and error and crash reporting data.
• Referral information: If you arrive at a Momentive website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.

Information We Receive from Third Parties

• Third-Party Integrations: We may work with third-party integrations built on askInput technology so that applications can interoperate with askInput. If you choose to enable one of these integrations, the third-party may share certain information about you with us, such as your name, email, or other content or information required to facilitate the integration. Additionally, if you sign up or log in to our Services using one of our single-sign-on providers (e.g., Google, Apple, etc.), we will collect and process the authentication information provided to us by the provider to enable you to log in.
• Marketing Information: We may receive marketing or demographic information about you from third parties or partners, for example, data about your organisation or industry or other public information from sources like social media or online professional profiles. We may combine this information with other data we already have to improve your experience with our Services or serve more accurate and relevant Services and content to you.
• Information from Cookies and Similar Technologies: We use cookies or similar technologies (including third-party cookies) to remember your preferences, understand how you interact with our Services or emails that we send you, maintain the security of our Services, administer, improve and promote our Services. A cookie is a small piece of information that is downloaded to your device by your browser when you visit a website. You can configure your browser to prevent cookies, but please be aware that disabling cookies may make some features or functionality unavailable to you. For more information about the cookies we use, please see our Cookie Policy.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you to set up an askInput account and request client’s voice thoughts via a shareable link or by inputting the email address of the client.

We use the information that you have given us in order to:

• To provide, maintain and improve our Services
• To keep our Services secure and protect against fraud, abuse, and intrusion.
• To provide user support, information, and services requested by you
• To send important account or security notifications
• To promote our Services in accordance with applicable laws and regulations. If you’d like to unsubscribe from our marketing emails, click the “unsubscribe” link at the bottom of the email. You can also update your notification preferences in your account settings
• Share this information with third party developers to make fixes or to explore developmental changes across the site and product functionality
• For other purposes with your consent

As customers maintain control of their accounts and associated Customer Data, we will use Customer Data according to our customers' instructions and our Terms of Service. Customers are able to restrict, remove, disclose, and access content and information associated with the accounts in their Workspaces, as well as grant, deny, or limit access to those accounts and Workspaces, and configure the privacy settings for those accounts and Workspaces. In the event that a customer creates an askInput account with their work email and they are not already part of the company's Workspace, the company may have the ability to add the customer's account and its content to the Workspace. In this instance, we will provide the customer with notice prior to any such action.

How we share your personal information

We share information outside of askInput only as outlined below:

• Trusted Third Parties: We disclose information to our service providers or other third-parties so they can help us provide our Services and run our business. Examples include storing Customer Data, payment processing, providing customer service, and helping us with our marketing activities. We’ll only disclose the information necessary for these parties to perform their services for us, and they’ll be bound by contractual obligations to protect your personal information
• Third-party networks and websites: With third-party social media networks, advertising networks and websites, so that askInput can market and advertise on third-party platforms and websites.
• Other Users: When you collaborate with others, we display your basic account or profile information for context. For example, if you share an askInput link with a client for their response, we’ll let them know that it was you who shared it and requested a response. Also, when users interact with a questionnaire or other content on our Services, we make certain usage information visible to the ask owner and respondee, including the name of respondee (if they are logged in at the time) as well as the number of times a questionnaire was viewed. This information is provided solely to give the askInput owner and respondee visibility into the usage of the content.
• Administrators: If you join a Workspace owned by another person or entity, the administrator of that Workspace has the right to access and control the content within that Workspace. Customers and their authorised users may choose to share and disclose information according to their own policies and discretion. Additionally, if you sign up for askInput with an email domain owned or managed by your employer or organisation, we may share the fact that you have an account with us along with some basic account information with your employer or organisation.
• Change in Business Structure: In the event that askInput is subject to a merger, acquisition, public offering, asset sale, insolvency, bankruptcy, or similar change in our business structure, we may be required to disclose your information to the relevant parties involved in the transaction, in accordance with the applicable confidentiality requirements.
• For Legal Reasons: We may disclose your information if it is necessary to comply with the applicable law, regulation, enforceable governmental request, or a valid legal process. This includes preventing fraud or a security breach, enforcing our policies or agreements, or protecting our or others' rights, property, or safety.
• With Your Consent: We’ll otherwise only share your information with your consent. For instance, if you opt in to enable a third-party integration, we may share details from your account or content from your account, but only in line with your instructions when you enable or use the integration.

How we protect the information you give us

We take your security seriously. That's why we use industry-standard encryption, access controls, and physical security measures to protect your data from unauthorised access, use, disclosure, and loss. We also regularly carry out internal reviews of data collection, use, and storage. However even with all of our security measures, data transmissions over the internet cannot be guaranteed to be 100% secure. To make sure your information is safe, use secure internet connections, protect your login credentials, and create strong passwords for your account.

askInput infrastructure is designed to be both secure and dependable. We have chosen to utilise Amazon Web Services (AWS) to provide our customers with a secure and resilient platform. Our systems are hosted across multiple availability zones, ensuring that customer data remains redundantly stored and accessible. The security of our systems is further bolstered by 24x7 monitoring, biometric scanning, and video surveillance at AWS data centers. Additionally, AWS undergoes continuous certification across various global security and compliance frameworks to ensure the highest level of security for our customers.

Legal basis

We will process your personal data based on your clear and specific consent, which you can withdraw at any time. By using our thought messaging tool and providing us with your personal data, you are giving us your consent to process your data in accordance with this privacy policy.

Confidential and Sensitive Data

It is important to note that our Service is not intended to be used for the processing of confidential or sensitive data. Any such data that passes through our Service is the sole responsibility of the user, including any legal obligations that may arise from its processing. We strongly advise users to carefully consider the nature of the data they plan to process before using our Service.

We do not actively monitor the data that passes through our Service and therefore cannot guarantee its security or integrity. While we take reasonable steps to ensure the security of our Service, we cannot be held responsible for any breaches or unauthorised access to data that may occur.

By using our Service, users agree to indemnify and hold us harmless from any claims, damages, or losses arising from the processing of confidential or sensitive data through our Service. We reserve the right to terminate the account of any user who violates this policy.

If you have any questions or concerns about the processing of confidential or sensitive data through our Service, please do not hesitate to contact us. We are committed to protecting the privacy and security of our users and will work with you to find a solution that meets your needs.

Data processing

Data Retention:
We will retain information you store on our Services for as long as your account is active and we need it to provide you Services. If you delete your account or content from askInput, we will permanently delete it within 45 days, unless we need to keep it in order to comply with legal requirements, resolve disputes or enforce our agreements. Any other information we may receive or collect from you will only be held for as long as is necessary for the purposes outlined in this Privacy Policy.

Data Transfers

To provide our Services, we transmit, process, and store data in the Middle East and other locations around the world. For example, if you access our Services from a foreign country, data may be stored locally on the device you use to access the Services.

We perform data transfers in accordance with applicable data protection law, using the following safeguards:

• Standard Contractual Clauses: Where required, we use standard contractual clauses to meet the data transfer requirements for processing personal data that is subject to the data protection laws of the European Economic Area (EEA), Switzerland, and UK and for other international transfers of Customer Data to the extent required by applicable law.
• Other Valid Transfers: We will otherwise only transfer personal data pursuant to a legally valid personal data transfer mechanism, including to a country that the European Commission or UK authorities have determined provides an adequate level of protection for personal data.

Your data may be transferred, processed, and stored in countries that do not have data protection laws as stringent as those in your jurisdiction. By agreeing to this Privacy Policy and submitting any information to us in connection with the Service, you acknowledge and agree to such international transfer of your personal data.

How we store your personal information

Your information is securely stored.

User rights

Under GDPR, you have the right to access, rectify, erase, restrict, and object to the processing of your personal data. If you wish to exercise any of these rights, please contact us using the contact information provided in this privacy policy.

Age Requirement

If you are under 13 years old (or the age of digital consent according to the laws of your country), you are not authorised to sign up for askInput and should not submit any of your personal information to us. If you are aware of any instance where someone under the age of 13 (or the relevant age of digital consent) has provided us with their personal data in contravention of this Privacy Policy, please contact us and we will take the necessary steps to delete this information.

For EEA, Switzerland, and UK Data Subjects

In general, askInput is a processor of Customer Data. This means that we process Customer Data only according to our customers’ instructions in accordance with our Terms of Service. askInput acts as a controller for other types of personal data where askInput determines the purposes and means of processing of that data, such as personal data used for marketing or research purposes.

Where askInput acts as a controller of personal data, our lawful bases for processing include:

• Our legitimate interests (for example, to send you information about new features or upcoming product launches). You have the right to object to our use of your personal data for direct marketing at any time.
• As needed to comply with our contractual obligations (for example, if you sign up for a contest or promotion, we’ll process your personal data as needed for us to perform our obligations under the contest or promotion terms).
• To comply with legal obligations (for example, to respond to a law enforcement request or enforce or defend our legal rights).
• With your consent (for example, if you opt into receiving email marketing from us). You have the right to withdraw your consent at any time.

You may email us if you have questions or issues relating to your personal data:

Only Way Online Ltd, 22 Wenlock Rd, London N1 7GU

Owner contact email: hello@askinput.com

Agent Requests

You may appoint someone to make a privacy rights request on your behalf (an authorised representative). Authorised representatives must show that you have given them permission to act as your agent or provide proof of their power of attorney under relevant probate law. askInput reserves the right to ask you to confirm directly that the representative is authorised to make the request, or to request further information to verify the representative's identity. An authorised representative is forbidden from using a consumer's personal information, or any information gathered from or about them, for any purpose other than to fulfil the consumer's requests, to verify, or to avoid fraud.

Use of third party services

We use third-party services for data processing and analytics, which may involve sharing your personal data with these service providers. We ensure that these service providers comply with GDPR and have appropriate security measures in place to protect your personal data.

Cookies

We use cookies or similar technologies (including third-party cookies) to remember your preferences, understand how you interact with our Services or emails that we send you, maintain the security of our Services, and administer, improve and promote our Services. You can configure your browser to prevent cookies, but please note that disabling cookies may make some features or functionality unavailable to you. For more information about the cookies we use, please see our Cookie Policy.

Privacy policy changes

We may update this privacy policy from time to time to reflect changes in our data processing practices or applicable laws. We will notify you of any material changes to this policy by posting the updated policy on our website or by other means as required by law

How to contact us

If you have any concerns about our use of your personal information, you can get in touch with us at hello@askinput.com